More Info
Would you like to start earning points towards prizes? All you have to do is register, make some purchases, check your points balance, or claim rewards via your account profile.
Earn 10 points for every £1 spent both in-store and online. (Some products, such large aquariums and equipment, are not eligible for point accumulation; the add to cart button on each product page indicates whether you are eligible for points or not)
1000 points = £5
2000 points = £10
3000 Points = £15
4000 Points = £20
5000 points = £25
Have you redeemed a voucher and haven't used it?
Your voucher will expire after six months if it is not redeemed.
Haven't shopped with us in over 6 months?
Regretfully, because this is a loyalty programme designed to reward faithful customers, loyalty points expire six months after your last purchase. However, as long as you continue to shop within that time frame, your balance will remain topped off and active.
Please note that loyalty point rewards may be unavailable during promotional periods.
Click & Collect
Simply place your order online and choose
"click & collect" at the checkout. Livestock will not be bagged until you get here or until you get in touch with us to request that we get it ready.
Dry Goods Delivery
EVRI Standard: 2-3 working days
EVRI Express: 1-2 working days
DX Dry Goods: 1-2 working days
Express Pallet: 1-3 working days
Free Dry Goods Delivery: 2-3 working days, excluding livestock and aquariums. Maximum weight: 20 kg Minimum spend: £50
Delivery fees are calculated at checkout, if not already shown here.
Livestock Delivery
DX Livestock Thursday Delivery: £19 Delivery Fee; Wednesday afternoon dispatch with Thursday pre 1pm delivery; Minimum spend: £50 (cut off 9am Wednesday)
DX Livestock Friday Delivery: £19 Delivery Fee; Thursday afternoon dispatch with Friday pre 1pm delivery; Minimum spend: £50 (cut off 9am Thursday)
DX Livestock Saturday Delivery: £29 Delivery Fee; Friday afternoon dispatch with Saturday pre 1pm delivery; Minimum spend: £50 (cut off 9am Friday)
If you would like to add items to your order that haven't been dispatched yet, then please make a Click & Collect order and leave a note asking us to link the orders together.
We can now include dry goods to be delivered at the same time as your livestock, so feel free to add what you need to your order. We cannot send frozen foods with livestock; please make a separate order for those.
We are able to deliver to most parts of the UK (Excluding Northern Ireland, Isle of Man, etc) Please see list below for postcodes that we are unable to deliver fish to.
AB30-AB56, DD8-DD10, DG3-DG9 & DG12-DG14, FK17-FK21, KA18-KA19, KA26-KA30, PA20-PA38 & PA80, PH3-PH40, TR21-TR25
and ALL BT, HS, IM, IV, JE and KW postcodes, as well as Channel Islands & Shetlands, are excluded.
Pre Order
Items ordered that show "PRE ORDER" will be dispatched once they arrive with us.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.