Cold Weather Livestock Delivery Policy
Your livestock's welfare will always come before a delivery date.
When overnight temperatures are forecast to fall below 0°C, we will postpone livestock dispatch until a safer delivery date can be arranged.
Why Do We Delay Livestock Deliveries?
At Tropical Supplies, the health and welfare of our livestock is always our number one priority.
We use heat packs throughout the year alongside carefully prepared packaging to help maintain suitable temperatures during transit.
However, when overnight temperatures drop below freezing, even these precautions cannot guarantee that livestock will arrive safely.
Parcels may spend time in courier depots, vehicles and other environments where temperatures can fall significantly overnight. Prolonged exposure to cold can cause stress, illness or even death to fish and other animals.
We simply aren't prepared to take unnecessary risks with living animals just to meet a delivery date.
What Happens If You've Already Ordered?
Don't worry! If your livestock delivery is affected by freezing overnight temperatures, we'll contact you to arrange an alternative delivery day when overnight temperatures are forecast to remain above 0°C.
We Check
We monitor overnight temperature forecasts before arranging livestock dispatch.
We Contact You
If conditions are unsuitable, we'll get in touch to rearrange your delivery.
We Keep Them Safe
Your livestock will remain in our care until a more suitable dispatch date.
Does This Affect Dry Goods Orders?
No. This policy applies to live animal deliveries only. Dry goods orders can continue to be dispatched as normal, subject to our usual delivery arrangements.